Data Protocol & Privacy
How we collect, use, store, and protect personal data when you interact with Welwitschia Data.
1. What we collect
When you contact us through this website, we may collect personal data such as your name, email address, company name, and the contents of your message.
We only collect information that is reasonably necessary to respond to enquiries, scope work, provide support, or deliver services.
2. Purpose and lawful basis
We use personal data to respond to requests, evaluate project fit, provide quotes/estimates, and communicate about delivery.
Depending on the context, our lawful basis may be one or more of:
- Legitimate interests (responding to enquiries and running our business)
- Taking steps at your request prior to entering into a contract
- Consent (where we specifically ask for it)
3. Storage, processors, and transfers
We use third-party service providers (“processors”) to help operate this website and handle communications. These may include hosting and infrastructure providers and email delivery providers.
Where data is processed outside your country, we take reasonable steps to ensure appropriate safeguards are in place through vendor terms and security practices.
4. Retention
We retain enquiry data only for as long as necessary to respond to you, meet legal obligations, resolve disputes, and enforce agreements.
If you want your enquiry data deleted, you can request deletion (see “Your rights” below).
5. Security
We use reasonable technical and organizational measures to protect personal data, including access controls and transport encryption.
No method of transmission or storage is 100% secure, but we work to reduce risk and limit access to authorized personnel only.
6. Your rights
Depending on your location, you may have rights to access, correct, delete, or object to processing of your personal data, and to request data portability.
To request access or deletion, contact us using the email address listed on the Contact page and include the email you used to submit the form.